Delivery and Returns

Delivery

We offer FREE KERBSIDE DELIVERY to the United States of America.* We ship all our orders via Air Freight so that they will arrive with you as quickly as possible.

If you need to have our piece installed or fitted into your home, then please email our customer services team, who will be able to offer you some options based on your specific location.

We ship all our orders via Air Freight so that they will arrive with you as quickly as possible. Deliveries into the US will be given extra packaging, and crated or palletised for protection when necessary.

All tariff and import duties are included in the price displayed on our product pages. We provide comprehensive documentation to facilitate a smooth transition through the customs process but there can be delays that are out of our control. We apologise for any inconvenience this causes and will work hard to resolve them if they arise.

* Alaska and Hawaii are not included. Please contact us for shipping options to these states.

Orders with multiple items

If your items are in stock, they will be dispatched as soon as your order has been processed. For any items which are made to order or out of stock, the items will be dispatched when they arrive in the warehouse, as per your estimated delivery date. We will make every effort to try to have your items delivered together, however items will be dispatched as they become available.

If you order a made-to-order item and an item that is in stock, those will automatically be delivered in two separate shipments. Don’t worry though – you don’t have to pay any extra in this instance.

Small to Medium sized items

(floor lamps, coffee tables, desks, and consoles)

For medium-sized items, NiX orders will be sent via our 1-man, delivery partner for kerbside delivery. This includes delicate, fragile or smaller items of furniture that do not require assembly.

If the item that you have ordered is 'made to order' we'll provide a delivery estimate when you place your order. Our delivery partner will contact you directly to make a delivery booking and will email you the details.

Large sized items

(sofas, armchairs, dining tables)

For large-sized items, NiX orders will be sent via our 2-man delivery partner. Items are delivered to kerbside. 

Installation and Assembly – white glove delivery service

If you need to have our piece installed or fitted into your home, then please email our customer services team, who will be able to offer you some options based on your specific location. Items may be delivered to the room of your choice, assembled if required and any packaging is taken away for recycling. If you need your old sofa collected, it may be possible for us to arrange that based on your location.

We would always recommend checking the dimensions of your new piece to ensure that it will fit through doorways and tight turns, up staircases and underneath ceilings, before you place your order. We’ve put together a furniture delivery guide to help you check whether it will fit and other preparations to ensure your delivery day goes smoothly.

On the delivery day, the team will confirm the delivery time via a phone call approximately one hour prior to arriving at your property.

All our sofas are shipped with transit feet to minimise any damage during transit. The NiX feet are shipping in a box with the sofa. Please just note that you will need to change the feet when you are ready to use it. This is very easy and there is no drilling required. The transit feet simply unscrew and the NiX feet will screw in their place. If you need to turn the sofa/chair over to change the feet, please be careful to avoid damaging the fabric.

Cancellations or failed deliveries

Please note, that for white glove deliveries or medium or large-size items, any cancellation within 48 hours of the delivery date will incur a failed delivery charge of $75. This charge will also apply if no one is present to receive your delivery at a time agreed with the carrier.

Returns Information

We really hope that you will be more than delighted with your NiX pieces. However, if you decide it doesn’t quite work and want to exchange it for something else, or if you have just changed your mind, then we have a no-quibbles returns policy, and we’ll happily take back most pieces within 28 days of when we delivered them, as long as they are in their original packaging (unless we took this away for you) and without any signs of use.

We will charge a $100 fee for collecting the item from you, or you can arrange for it to be delivered to our US warehouse location. Please follow the instructions listed below.

Made to Order (MTO) pieces are made specifically to your exact requirements and we are sadly unable to offer a return or refund on these pieces.

We also take every care to make sure our beautifully useful designs reach you in perfect condition, but in the unlikely event that something isn't quite right with your order, we're here to help. If your item arrives faulty or damaged in any way, please contact us and we can arrange a repair or replacement.

Please follow the instructions below:

1. Send us an email at cservices@nicolaharding.com requesting a return. Please include your sales order number.
2. We will then issue you with a sales return number and explain how to return your NiX items.
3. Please wrap your item you want to return as securely as possible, so it arrives back at our warehouse safely.
4. Remember to write your sales return order number on the outside of your parcel as this will help speed up your refund.

Refunds

Once you have returned your item and it has been received by our warehouse, we will refund you the original payment excluding the return cost. Please note refunds can take up to five days to process.