Delivery
We offer FREE kerbside delivery, with our larger products sent via our 2-man delivery partner.
If you need to have our piece installed or fitted into your home, then please email our customer services team, who will be able to offer you some options based on your specific location including the option for white glove delivery. Items may be delivered to the room of your choice, assembled if required and any packaging is taken away for recycling. If you need your old sofa collected, it may be possible for us to arrange that based on your location.
We would always recommend checking the dimensions of your new piece to ensure that it will fit through doorways and tight turns, up staircases and underneath ceilings, before you place your order. We’ve put together a furniture delivery guide to help you check whether it will fit and other preparations to ensure your delivery day goes smoothly.
On the delivery day, the team will confirm the delivery time via a phone call approximately one hour prior to arriving at your property.
All our sofas are shipped with transit feet to minimise any damage during transit. The NiX feet are shipping in a box with the sofa. Please just note that you will need to change the feet when you are ready to use it. This is very easy and there is no drilling required. The transit feet simply unscrew and the NiX feet will screw in their place. If you need to turn the sofa/chair over to change the feet, please be careful to avoid damaging the fabric.
Returns
We really hope that you will be more than delighted with your NiX pieces. However, if you decide it doesn’t quite work and want to exchange it for something else, or if you have just changed your mind, then we have a no-quibbles returns policy, and we’ll happily take back most pieces within 28 days of when we delivered them, as long as they are in their original packaging (unless we took this away for you) and without any signs of use.
We will charge a $100 fee for collecting the item from you, or you can arrange for it to be delivered to our US warehouse location. Please follow the instructions listed below.
Made to Order (MTO) pieces are made specifically to your exact requirements and we are sadly unable to offer a return or refund on these pieces.
For upholstered pieces that have been made with your own fabric, we are sadly unable to offer a refund.
Should you find a fault or damage to your piece, please contact our customer support team who will be able to assist you.
To return an item, please follow the instructions on our Delivery & Returns page.
