This will depend on whether you’ve purchased a stocked item or a product that’s handmade to order.
For our in-stock items, you’ll receive an email letting you know when that it’s on its way, and if it’s a tracked service you’ll be sent a tracking link for your delivery.
For made-to-order furniture, we’ve included our manufacturer's current lead times on the individual product pages, to help give you an idea of when it should arrive. Once you’ve placed your order with us, we’ll email you with a delivery estimate for when your beautiful handmade products will be ready.
For our larger items, we usually deliver within 12 working days of order confirmation, if the item is in stock or when the item arrives at our warehouse. Our 2-man delivery partner Ash Logistics delivers from Monday to Saturday between 7.00 am and 7.00 pm and they will contact you directly to book your delivery and then email you the details. Once your order has been dispatched, you’ll receive an email confirming the delivery date, and a four-hour delivery time slot. On the day of your delivery, our team will also give you a call to confirm their visit time, approximately one-hour prior to arriving at your property.
We promise to do our best to keep you updated along the way, however, if you want to get in touch, please send us an email via our Contact Us form and we’ll be more than happy to help.