Job Title: Operations & CX Intern (3-Month Paid Internship)
Location: Queens Park Studio, London, UK
Start Date: ASAP
Duration: 3 months
About Us
NiX is by Nicola Harding is a dynamic and fast-growing provider of high-quality interior products, specialising in furniture, lighting, upholstery, fabrics and wallpapers. With a commitment to excellence and innovation, we cater to a diverse clientele including interior designers, architects, contractors, and retail partners. Our products are renowned for their craftsmanship, design versatility, and ability to transform spaces into stunning environments.
The Role
As an Operations & CX Intern, you will gain hands-on experience within a growing start-up environment, contributing to the smooth and efficient functioning of our day-to-day operations. You will work closely with our Operations team and other team members to ensure that all aspects of the business run seamlessly.
The role spans four key areas: social media management, content creation, Pinterest management, and data analysis.
Responsibilities:
• Support the Operations Team in overseeing daily operations, ensuring the smooth functioning of business processes.
• Assist with inventory management, ensuring product availability, and monitoring stock levels.
• Review the swatch stock holding monthly and recommend replenishment orders.
• Help coordinate the logistics of product shipments, including liaising with suppliers, couriers, and warehouses.
• Assist with order fulfilment, ensuring timely delivery to customers.
• Help with data entry and maintaining up-to-date records of products, orders, and deliveries.
• Assist in streamlining processes and identifying areas for operational improvement.
• Provide general administrative support to the Operations team, including filing, documenting processes, and maintaining records.
• Support with customer inquiries related to orders, shipping, and product availability.
• Assist the Customer Service team with responding to customer inquiries via email & phone, ensuring an excellent customer experience.
• Help resolve any customer issues or complaints in a professional and timely manner.
• Deal with order amendments, refunds, product issues proactively, and with care and attention.
• Provide support for customer feedback collection and suggest improvements based on customer insights.
• Assist in managing and processing customer orders, ensuring accuracy and satisfaction at every step of the journey.
About You:
• A strong interest in operations, supply chain management, and the luxury homewares industry.
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) and Google Workspace.
• Strong attention to detail with excellent organizational skills.
• Ability to multitask and manage time effectively in a fast-paced environment.
• Strong communication skills, both verbal and written.
• A positive and proactive attitude, with a passion for learning and growing within a start-up environment.
• Ability to work both independently and as part of a collaborative team.
• Previous experience in an office or operations environment is a plus but not required.
• Strong customer service skills and a passion for delivering a great customer experience.
What we offer:
• A competitive salary for the 3-month internship period.
• Hands-on experience in a fast-paced, growing luxury start-up.
• Opportunities to network with professionals in the luxury homeware and design industry.
• A chance to gain insight into various aspects of business operations.
• Flexible working environment with a vibrant, creative team.
Please submit your CV and a Cover Letter to careers@nicolaharding.com explaining why you're the ideal candidate for this internship. We look forward to hearing from passionate and motivated individuals eager to contribute to our exciting journey. Applications without a covering letter will not be considered.
