Skip to content

It looks like you're browsing from the US

If your location is in the United States and you wish to purchase our products, you can do so through our international partner, Brooks Thomas.

Customer Commitments

Our Customer Commitments are the promises that we make to our customers to do the right thing and deliver the very best service. Our team are trained on this commitment from the moment they join the business, and they underpin all our decision-making and operations. 

  • To get it right the first time ​
  • To take ownership of issues and go the extra mile to resolve them ​
  • To treat customers as we would always want to be treated ​
  • To always deliver what we promise. If in doubt we will underpromise and over deliver. ​
  • To be honest and transparent, and always act with integrity ​
  • To always be true to Our Purpose

We put customer service at the heart of everything we do. We believe that the best products from the best makers made the right way, should also be supported by the very best service. ​​

It is in our DNA to Do The Right Thing; indeed, it is one of our core values. Doing the right thing defines the way we treat our people, our suppliers and partners, our environment and, critically, our customers.

Over to you.

We welcome and value your feedback, please get in touch with any suggestions or comments.